Frequently Asked Questions
Everything you need to know about our commercial cleaning services in Perth.
✅ 400+ Regular Clients | ✅ 20,000+ Cleans Per Year | ✅ $20M Insured | ✅ Police-Cleared | ✅ No Contracts | ✅ Free Trial
Got a question about our cleaning services? We have answered the most common ones below. If you cannot find what you are looking for, call us on 1300 450 448 or fill out our enquiry form.
💰 Pricing & Quotes
How much does commercial cleaning cost in Perth?
Every job is different, so we price based on your specific cleaning requirements. We offer a free on-site quote — we come out, assess your space, and give you an accurate, all-inclusive price. There are no hidden fees and no obligation to proceed. Call us on 1300 450 448 or fill out our enquiry form to book your free quote.
Do you offer a free quote?
Yes. All quotes are completely free with no obligation. For most jobs we prefer to come out and see the space in person so we can give you an accurate price rather than a rough estimate.
Are there any hidden charges?
No. The price you are quoted is the price you pay. No setup fees, no hidden extras.
Do you charge differently for after-hours or weekend cleaning?
No premium applies for after-hours or Saturday cleaning. If a clean is specifically required on a Sunday or public holiday, double rates apply.
Is commercial cleaning tax deductible?
Yes — for businesses, commercial cleaning is generally a tax-deductible operating expense. We recommend speaking with your accountant to confirm based on your specific situation.
📄 Contracts & Commitment
Do I need to sign a long-term contract?
No. Nexus Kleen operates on a no lock-in contract basis. You are not tied into any long-term agreement. We keep your business through the quality of our work, not through contracts.
Can I cancel at any time?
Yes. There is no exit penalty. We simply ask for 15 days written notice to cancel or make significant changes to your service.
Do you offer a free trial clean?
Yes. We offer a free trial clean for new commercial clients so you can experience the quality of our work before committing to anything.
Do you offer one-off commercial cleans?
Yes. We offer one-off cleans including deep cleans, end-of-lease cleans, post-construction cleans, and event cleans. No ongoing commitment required.
Can I start small and scale up?
Absolutely. Many clients start with once-a-week cleaning and increase frequency as their business grows. We are flexible and can adjust scope at any time.
🧹 Services & Scope
What is included in a standard commercial clean?
A standard commercial clean typically includes vacuuming and mopping all floors, wiping down desks, benches and surfaces, cleaning bathrooms and kitchen areas, emptying bins, and spot-cleaning glass and internal windows. The exact scope is agreed with you upfront and documented in a cleaning checklist.
What types of businesses do you clean?
We clean offices, medical centres, childcare facilities, aged care homes, warehouses, retail spaces, strata buildings, government buildings, construction sites, and more. If your business needs cleaning, we can help.
What areas of Perth do you service?
We service the entire Perth metropolitan area within approximately 40 to 50km of the CBD — from Yanchep and Two Rocks in the north to Mandurah in the south.
What is the difference between a standard clean and a deep clean?
A standard clean covers the regular day-to-day cleaning of your space. A deep clean is more thorough and covers areas not included in a regular visit — such as inside appliances, high dusting, detailed bathroom scrubbing, and floor treatments. Deep cleans are available as a one-off or as a periodic add-on.
Do you provide window cleaning?
Yes. We offer window cleaning as part of our service range.
Do you provide carpet steam cleaning?
Yes. We offer carpet steam cleaning services for commercial spaces.
Do you provide post-construction cleaning?
Yes. We offer builder’s cleans and post-construction cleaning for newly built or renovated commercial spaces.
Do you supply consumables like toilet paper and hand soap?
Yes. We can supply bathroom and kitchen consumables including toilet paper, hand soap, bin liners, and paper towels as an add-on to your cleaning service at an additional cost.
Can I customise the scope of work?
Yes. We tailor our service to your specific requirements. You tell us what you need and we build a cleaning plan around that.
👤 Our Cleaners
Are your cleaners police-checked?
Yes. All Nexus Kleen cleaners hold current police clearance certificates. This is a non-negotiable requirement for everyone who works with us.
Will I have the same cleaner every visit?
We always aim to send the same cleaner to your site so they become familiar with your space and preferences. While we cannot guarantee the same person every single visit, consistency is our goal. If your regular cleaner is unavailable, we will let you know and arrange a suitable replacement.
What happens if my regular cleaner is sick or on leave?
Our management team will arrange a cover clean. The replacement cleaner will be properly inducted to your site beforehand to ensure a smooth, consistent clean with no disruption to your business.
What happens if something is accidentally damaged during a clean?
If anything is damaged by one of our cleaners, we will ensure it is replaced or that you are appropriately compensated. We carry $20 million in public liability insurance.
📅 Scheduling & Frequency
How often should my office be cleaned?
It depends on the size of your team and the foot traffic your space gets. A small office with 5 to 10 people might need a clean once or twice a week. A busy office with 50+ staff or high client traffic may need daily cleaning. We will advise the right frequency for your situation when we come out for a quote.
Can cleaning be done after hours or on weekends?
Yes. We clean outside business hours including evenings and Saturdays at no extra charge. Many clients prefer after-hours cleaning so there is no disruption during the day.
Can you clean during business hours?
Yes, if required. We can work around your team and schedule cleaning during the day where needed.
Do you clean on public holidays?
Yes. We operate on public holidays for clients who require it. Public holiday cleans are charged at double the standard rate.
How much notice do I need to reschedule a clean?
We ask for at least 48 hours notice to reschedule or skip an individual clean.
🧴 Products & Equipment
Do you bring your own cleaning products and equipment?
Yes. We supply all cleaning products and equipment. You do not need to provide anything.
Do you use eco-friendly cleaning products?
Yes. We can use eco-friendly and environmentally safe cleaning products if specifically requested. Just let us know when enquiring.
Can you use specific products we require?
Yes. If your workplace requires specific cleaning products for compliance, safety, or preference reasons, we are happy to use them.
Do you use hospital-grade disinfectants?
Yes. We can use hospital-grade disinfectants where required, such as in medical centres and healthcare facilities.
⭐ Quality & Complaints
How do you ensure quality and consistency?
We use detailed cleaning checklists for every visit so nothing is missed, and we conduct regular site audits to ensure our standards are consistently maintained.
What if I am not happy with a clean?
Contact us and we will come back and fix it at no extra cost. We stand behind our work.
How quickly do you respond to issues or complaints?
We aim to respond to all queries and complaints within 2 hours during business hours, and always within 24 hours.
Who do I contact if there is an issue?
Call us on 1300 450 448 or email hello@nexuskleen.com. Our management team is dedicated to our clients and available to handle any queries or concerns.
🚀 Getting Started
How do I get a quote?
Call us on 1300 450 448, fill out our online enquiry form, or email hello@nexuskleen.com. We aim to respond within 2 hours during business hours and always within 24 hours.
How quickly can you start?
In most cases we can get your first clean underway within a week of agreeing on the scope and pricing.
Do I need to be on site during the clean?
No. You will need to provide us with your access details — keys, alarm codes, or building access information — which we store securely and treat with strict confidentiality.
What happens at the first clean?
Before your first clean we will confirm the scope of work and a detailed cleaning checklist with you. Our cleaners will be briefed on your site so they arrive prepared and know exactly what is expected.
🏥 Industry-Specific
Do you clean medical centres and healthcare facilities?
Yes. We have experience cleaning medical centres, dental practices, allied health clinics, and other healthcare settings. We understand the hygiene and infection control requirements of these environments.
Do you clean aged care facilities?
Yes. We provide cleaning services for aged care homes and understand the sensitivity and standards required when working in these environments.
Do you clean childcare centres?
Yes. We clean childcare centres across Perth. All cleaners hold police clearance certificates. Where required for daytime cleaning during operating hours, we can ensure our cleaners hold Working with Children checks.
Do you work with property managers and body corporates?
Yes. We work with a number of property managers and body corporates across Perth, managing cleaning for strata buildings, common areas, and multi-tenancy properties.
Do you clean government buildings?
Yes. We work with government and public sector clients across Perth and can provide compliance documentation including insurance certificates as required.
Can you provide SWMS for our site?
Yes. We can provide Safe Work Method Statements for your site where required.
Do you offer NDIS cleaning?
Yes. We provide cleaning services for NDIS participants across Perth.
Still Have a Question?
Call us on 1300 450 448 or fill out the form below and we will get back to you within 2 hours during business hours.
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